Kitsap Peninsula Housing and Transportation Authority
We were developing into a company known for the creative implementation of community-based, coordinated transit systems. In a 1989 report titled Best Practices in Specialized and Human Services Transportation Coordination, Kitsap Paratransit was called “one of the most successfully coordinated transit systems in the West.”
In 1986 we began providing Dial-A-Ride services in Clallam County on the Olympic Peninsula, and two years later we began another transit operation in Pierce County. In recognition of the multi-county services that Kitsap Paratransit was providing, the corporation’s name was changed to Paratransit Services.
In addition to being the year that we officially became “Paratransit Services,” 1988 also marks a significant business milestone: it is the year that we established a pilot program for the State of Washington to demonstrate the brokerage system as a means of managing Medicaid transportation systems. This successful demonstration was the beginning of a new direction for Paratransit Services and the State of Washington. In 1990, with Paratransit Services now providing Medicaid transportation brokerage services for five northwestern Washington counties (Regions 4 and 5), the brokerage model was adopted statewide.
During the decade of the 1990s and onward into the new millenium, we have continued to expand our service while maintaining our commitment to quality. In 1994, Paratransit Services received the Positive Performer Award from Inc. magazine and MCI Telecommunications for superior customer service by a nonprofit company. In announcing the award, MCI Telecommunications wrote:
"What separates this provider of transportation for the elderly and disabled from other nonprofit companies is the way it uses corporate techniques to attract customers and maintain an unusually high standard of service."
Today we are the largest Medicaid Transportation and Interpreter Services Broker for the State of Washington, and we operate public transit systems in the states of Washington, Oregon, and California. In many cases, we have been instrumental in getting new transit and service coordination programs started. In all cases, we have provided services with quality, safety, and sensitivity as our defining characteristics.
A History of Service