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Valley Lift

Washington Listings

Job Title
Customer Service Representative
Location
Bremerton, Washington
Division
Call Center
FLSA Status
Non-exempt; Part-Time (varies, approximately 20-28 hours per week)
Responsibilities
Responsible for initial contact with the public via telephone. Responsible for evaluating service requests against contractual guidelines and scheduling, modifying or canceling trips for customers and coordinating service delivery.
Duties
  • Receives phone or TDD requests for transportation services, evaluates the requests and accurately schedules transportation.
  • Verify and update passenger address, location and past record of service on computer terminal. Assures that all passenger information is accurate to eliminate uncertainties among funders
  • Assures that all trip information is accurate to ensure timely, safe and productive passenger service.
  • Documents the trip requests on the computer system.
  • May map new addresses using mapping software to determine mileage and directions. Sets up codes for frequent destinations.
  • Receives and documents passenger complaints and suggestions, forwarding this information to the appropriate department or individual.
  • May perform billing tasks such as data entry of driver paperwork, preparing ridership reports, and reconciling Medicaid and/or transit passes for usage and distribution.
  • Performs other related tasks as requested.
Physical Demands
Position performs duties sitting at a desk working at a computer and answering phones for the majority of the shift. Must be able to hear well enough, with or without correction, to receive detailed information through oral communication. Must be able to talk and sit for long periods of time. Moderate lifting, bending, twisting and crouching may be required to perform various office and administrative tasks as assigned, to include ability to lift and move objects weighing up to 25 lbs.
Knowledge and Abilities.
Knowledge of customer service concepts and ability to rapidly acquire a working knowledge of specific contract requirements/guidelines and Paratransit Services. Ability to: communicate effectively and understandably, both orally and in writing; work at a fast pace; pay attention to detail while making minimal errors; be sensitive to a diverse group of individuals, including the elderly and persons with disabilities; demonstrated ability to consistently provide excellent phone skills and interpersonal skills; Must have good problem solving skills.
Minimum Qualifications
High School Diploma/GED; 1 yr. of demonstrated effective customer service experience; excellent interpersonal and multi-line telephone skills; ability to communicate effectively in the English language, both orally and in writing; must consistently comply with all requirements and guidelines; must demonstrate tact, courtesy and good judgment when communicating with others; excellent organizational skills; detail oriented; type 45 wpm and possess good ten-key skills; must be computer literate and able to learn and effectively apply new computer software skills; must be able to work weekday shifts that include the hours of 7:00 a.m. to 7:00 p.m.; must maintain excellent attendance. Call center experience preferred.
How to Apply
If you meet the position requirements, please download an employment application from this website. You can apply by submitting a completed employment application form (include resume and cover letter if available) to: Human Resources, at hr@paratransit.net; or, fax to (360) 824-6281; or, mail to Attn: Human Resources, 4810 Auto Center Way, Bremerton, WA 98312.
No phone calls or drop-ins please.
Paratransit Services is an equal opportunity employer and a drug-free workplace.
Job Title
Operations Supervisor
Location
Longview, Washington
FLSA Status
Exempt, Full-Time (Tuesday through Saturday)
Compensation
Paratransit Services offers a competitive wage and benefits package; starting wage DOE.
Responsibilities
Assists the General Manager in all phases of supervision of drivers, dispatchers, schedulers, and customer service representatives (CSR). Responsible for ensuring the provision of safe, cost-effective, timely, and dependable transportation services to the satisfaction of the contracting agency and transit system customers. Directly responsible for providing effective initial and refresher training, including behind-the-wheel driver training and classroom training on selected topics. Responsible for providing effective road supervision, employee appraisals, policy compliance, and driver scheduling. Directly responsible for collection of operational data and preparing written and computer reports. Serves as a backup driver as needed. To perform this job successfully, a person must be able to perform each essential duty satisfactorily.
Essential Duties
  • Recruits and monitors performance of the drivers and dispatcher/CSRs
  • Collects and analyzes operational data and submits reports to the General Manager
  • Assists the General Manager with research projects as assigned
  • Prepares and maintains operations manuals and related documents
  • Oversees and provides backup for driver and dispatch/scheduler/CSR personnel
  • Assists in processing customer complaints
  • Monitors and participates in fare collection and auditing processes
  • Continually updates training program to fit the specific needs of the site
  • Responds to vehicle collision scenes and provides input into the collision investigation process
  • Conducts ride-a-long and unobserved monitoring of drivers to ensure they comply with operational guidelines and follow safe driving practices at all times
  • Coordinates preventive maintenance servicing of vehicles with maintenance personnel or outside maintenance contractor
  • Responsible for ensuring quality and timely passenger transportation services
  • Coordinates and monitors services to ensure the most effective and efficient utilization of assigned vehicles
  • Evaluates access and boarding problems and communicate solutions
  • Provides on-call supervisory support in coordination with other supervisory staff
  • May be required to provide light building maintenance as needed (change light bulbs, shovel snow, etc.)
  • Ensures compliance with federal and state regulations and Paratransit Services’ guidelines, policies and procedures
  • Completes work in a timely and professional manner
  • Presents a well-groomed, neat and professional image to our client, employees, customers, and the public
  • Solid skill/knowledge of Microsoft Office products (Word, Excel, etc.) and demonstrated ability to quickly learn and become proficient with other database and computer programs
  • Complies with all company policies, guidelines, and procedures, including Workplace Expectations (Code of Conduct)
  • Keeps the General Manager informed regarding work status and all issues and potential elevated concerns and risk matters
  • Maintains strict confidentiality and discretion at all times
  • Essential duties require presence in the workplace on a regular basis. In order to accomplish this, regular attendance and punctuality must be maintained.
  • Performs other duties as required by the General Manager
Physical Demands/Work Environment
The physical demands and work environment described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Work is conducted in various settings such as offices, vehicles, and classroom settings. Can involve constant periods of sitting and working at a work station. Can involve repetitive motions of the hands, wrists, and fingers. Frequently required to walk, sit, talk, hear, and use phones. Frequently required to use hands to finger, handle or feel/operate objects, tools (keyboards, pones, files and file drawers etc.), or controls, and reach with hands and arms. Specific vision abilities required by this job include close, medium and far vision, and the ability to adjust focus. Requires the ability to push, pull and lift up to 50 lb.
Must possess the physical ability to perform driving functions without assistance. Moderate lifting, bending, twisting, stretching, kneeling, and crouching may be required to assist passengers in boarding and exiting the vehicle, including carrying items and lifting wheelchairs weighing up to 50 lb. Must be able to load/unload and push/pull occupied wheelchairs without assistance. While driving, may experience challenges related to adverse weather conditions or vehicular and pedestrian traffic. Must be able to grasp, squeeze, kneel, reach, and stretch to do pre/post check of vehicles, adjust mirrors, and operate the vehicle, radio and equipment. Must be able to operate small to large vans and buses safely, and perform all of the above, without assistance. Some travel may be required, including day trips or multi-night travel, and the use of autos (including rental vehicles, taxi, and bus) and airplane transportation when training or supporting projects.
Knowledge and Abilities
Must have knowledge of customer relations techniques, the service area, the safe operations of vehicles, and the applicable State Motor Vehicle Laws. Ability to work with disabled and elderly people and deal tactfully and effectively with individuals of varying backgrounds in a variety of situations. Ability to promote excellent passenger and employee relations, to prepare accurate records and reports, and to communicate effectively in English – both orally and in writing – at all levels of the organization, and with clients, customers and the general public. Ability to read, understand and effectively and consistently apply written rules, regulations, policies, guidelines and procedures. Demonstrated ability to work effectively in a teamwork environment, and effective ability to work independently. Must be effective using a variety of computer applications, including multiple forms of transit industry technology, as well as all Microsoft Office products, email and other related software.
Must have knowledge and ability to effectively train individuals in one-on-one and group settings. Must be able to work flexible shifts and respond to accidents or incidents outside of standard office hours. Must consistently demonstrate excellent interpersonal, supervisory and decision-making skills. Must be able to prioritize work and work at a fast pace while being detail oriented and accurate. Must have good problem solving and analytical skills to gather and interpret data. Requires excellent customer service, interpersonal and organizational skills. Must be able to work independently, be very reliable, and able to maintain confidentiality in all matters. Must be able to perform all of the above without assistance.
Minimum Qualifications
High School Degree or GED; five years progressive transportation operations experience, including two years driving experience and two years supervisory or lead experience preferred, or five years of experience that would have provided the applicant with the necessary skills, knowledge and abilities to perform the duties of the position. Must be computer literate and able to quickly learn and apply new computer-related applications. Must have a valid state driver license and the ability to obtain and maintain a commercial driver’s license (CDL) and the same licensing and certification requirements as transit drivers.
Must be able to successfully pass a criminal background check, a motor vehicle record check, and pre-employment drug screening. Must be able to obtain First Aid/CPR and Defensive Driving instructor certification. Must have excellent interpersonal, supervisory and decision-making skills. Must demonstrate tact, courtesy and good judgment when communicating with others. Position is subject to a pre-employment drug screen and random drug and alcohol testing.
How to Apply
Please download an employment application from this website. You may apply by submitting a completed employment application form, along with your resume and cover letter to: Betsy DeSpain at paracubs@yahoo.com or fax to (360) 442-5668; or mail to Attn: General Manager, 254 Oregon Way, Longview, WA 98632.
No phone calls or drop-ins please.
Paratransit Services is an equal opportunity employer and a drug-free workplace.

Oregon Listings

Job Title
General Manager, Transit
Paratransit Services is a well-established private, non-profit, multi-state transportation and brokerage services provider. We are currently seeking a qualified transit General Manager for Bend, Oregon. This is a great opportunity for an experienced, motivated transit professional who values teamwork and providing quality community services that meet the special needs of the people we are entrusted to serve.
Location
Bend, Oregon
FLSA Status
Exempt, Full Time
Compensation
Salary DOE
Responsibilities
Responsible for the effective management of fixed route and/or paratransit operations at a site level, to include city, county or regional operations. Responsibilities can include administration, operations and maintenance functions. Ensures that staff are operating in an effective, courteous, safe, and efficient manner at all times. Responsible for all aspects of supervision of drivers, dispatchers, schedulers, customer service representatives (CSR), and maintenance personnel. Responsible for ensuring the provision of safe, cost-effective, timely, and dependable transportation services to the satisfaction of the contracting agency and transit system customers. May be required to serve as a backup driver as needed. To perform this job successfully, a person must be able to perform each essential duty satisfactorily.
Essential Duties
  • Effective management of fixed route and/or paratransit operations at a site level, to include city, county or regional operations
  • Effective recruitment, training, evaluation, and supervision of staff
  • Ensures effective responsiveness and compliance with client and contractual commitments
  • Facilitates effective development of local and regional coordination of resources
  • Provides effective outreach to the community and general public
  • Collects and analyzes operational data and submits reports to the EVP/ Operations or other corporate departments as needed
  • Assesses needs and challenges and develops effective plans
  • Prepares and maintains operations manuals and related documents
  • Oversees and provides backup for driver and dispatch/scheduler/CSR personnel
  • Directly responsible for processing and responding to customer complaints
  • Ensures effective fare collection and auditing processes
  • Continually updates training program to fit the specific needs of the site
  • Ensures that all site operations are conducted in a safe manner at all times
  • Responds to vehicle collision scenes and provides input into the collision investigation process
  • Ensures/conducts ride-a-long and unobserved monitoring of drivers to ensure they comply with operational and safety guidelines and follow safe driving practices at all times
  • Responsible for timely and effective preventive maintenance servicing and repairs of vehicles with maintenance personnel or outside maintenance contractor(s)
  • Responsible for ensuring quality and timely passenger transportation services
  • Analyzes and prepares annual budget and ensures efficient operations within budget Ensures that operational records, including personnel records, vehicle records, trip schedules, and driver schedules, are accurately and effectively maintained in accordance with company policy and local, state and federal regulations
  • Coordinates and monitors services to ensure the most effective and efficient utilization of assigned vehicles
  • Schedules operator routes to ensure the most effective utilization of assigned vehicles
  • Ensures effective scheduling of staff shifts
  • Evaluates access and boarding problems and implements solutions
  • Provides on-call supervisory support in coordination with other supervisory staff
  • May be required to provide light building maintenance as needed (change light bulbs, shovel snow, etc.)
  • Ensures compliance with local, state and federal regulations
  • Works effectively with other organizations and agencies to ensure effective transportation services
  • Completes work in a timely and professional manner
  • Demonstrates consistent attention to detail and quality performance of duties
  • Honest and trustworthy
  • Dependable
  • Presents a well-groomed, neat and professional image to our client, employees, customers, and the public
  • Must demonstrate solid skill/knowledge of Microsoft Office products (Word, Excel, etc.,) and demonstrated ability to quickly learn and become proficient with other database and computer programs
  • Effectively compose, type and edit correspondence, reports and other material
  • Develops/maintains effective department goals, objectives and systems
  • Ensures compliance with all company policies, guidelines, and procedures, including Workplace Expectations (Code of Conduct)
  • Keeps the EVP/Operations informed regarding work status and all issues and potential elevated concerns and risk matters
  • Maintains strict confidentiality and discretion at all times
  • Must have reliable personal transportation
  • Must have and maintain a current State driver’s license and proof of current vehicle insurance
  • Essential duties require presence in the workplace on a regular basis. In order to accomplish this, regular attendance and punctuality must be maintained
  • Must be able to work flexible shifts, and to respond to accidents or incidents outside of standard office hours
  • Performs other duties as required
Physical Demands/Work Environment
The physical demands and work environment described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Work is conducted in various settings such as offices, vehicles, and classroom settings. Can involve constant periods of sitting and working at a work station. Can involve repetitive motions of the hands, wrists, and fingers. Frequently required to walk, sit, talk, hear, and use phones. Frequently required to use hands to finger, handle or feel/operate objects, tools (keyboards, pones, files and file drawers etc.), or controls, and reach with hands and arms. Specific vision abilities required by this job include close, medium and far vision, and the ability to adjust focus. Requires the ability to push, pull and lift up to 50 lbs.
Must possess the physical ability to perform driving functions without assistance. Moderate lifting, bending, twisting, stretching, kneeling, and crouching may be required to assist passengers in boarding and exiting the vehicle, including carrying items and lifting wheelchairs weighing up to 50lbs. Must be able to load/unload and push/pull occupied wheelchairs without assistance. While driving, may experience challenges related to adverse weather conditions or vehicular and pedestrian traffic. Must be able to grasp, squeeze, kneel, reach, and stretch to do pre/post check of vehicles, adjust mirrors, and operate the vehicle, radio and equipment. Must be able to operate small to large vans and buses safely, and perform all of the above, without assistance. Some travel may be required, including day trips or multi-night travel, and the use of autos (including rental vehicles, taxi, and bus) and airplane transportation when training or supporting projects.
Knowledge and Abilities
Must have knowledge of transportation operations, with a focus on paratransit services. Must demonstrate effective customer relations techniques and an effective knowledge of the service area, the safe operations of vehicles, and applicable State Motor Vehicle Laws. Must demonstrate an ability to work with disabled and elderly people and deal tactfully and effectively with individuals of varying backgrounds in a variety of situations. Ability to promote excellent passenger and employee relations, to prepare accurate records and reports, and to communicate effectively in English – both orally and in writing – at all levels of the organization, and with clients, customers and the general public. Ability to read, understand and effectively and consistently apply written rules, regulations, policies, guidelines and procedures. Demonstrated ability to work effectively in a teamwork environment, and effective ability to work independently.
Must demonstrate the ability to develop, monitor and stay within a budget. Must be effective using a variety of computer applications, including multiple forms of transit industry technology, as well as all Microsoft Office products, email and other related software. Must have knowledge and ability to effectively train individuals in one-on-one and group settings. Must be able to work flexible shifts and respond to accidents or incidents outside of standard office hours. Must consistently demonstrate excellent interpersonal, supervisory and decision-making skills. Must be able to prioritize work and work at a fast pace while being detail oriented and accurate. Must have good problem solving and analytical skills to gather and interpret data. Requires excellent customer service, interpersonal and organizational skills. Must be able to work independently, be very reliable, and able to maintain confidentiality in all matters. Must be able to perform all of the above without assistance.
Minimum Qualifications
High School Degree or GED; BS degree in transportation or equivalent, plus five years progressive transportation operations experience, including two years driving experience and two years supervisory or lead experience preferred, or five years of experience that would have provided the applicant with the necessary skills, knowledge and abilities to perform the duties of the position. Budget preparation and management experience preferred. Must be computer literate and able to quickly learn and apply new computer-related applications. Must have a valid state driver license and the ability to obtain and maintain a commercial driver’s license (CDL) and the same licensing and certification requirements as transit drivers.
Must qualify and maintain skills necessary to perform positions such as CSR and dispatcher. Must be able to successfully pass a criminal background check, a motor vehicle record check, and pre-employment drug screening. Must be able to obtain First Aid/CPR and Defensive Driving instructor certification. Must have excellent interpersonal, supervisory and decision-making skills. Must demonstrate tact, courtesy and good judgment when communicating with others. Position is subject to a pre-employment drug screen and random drug and alcohol testing.
How to Apply
Please download an employment application from this website. You may apply by submitting a completed employment application form, along with your resume and cover letter to: Human Resources at hr@paratransit.net; or, fax to (360) 824-6281; or mail to Attn: Human Resources 4810 Auto Center Way, Bremerton, WA 98312.
Paratransit Services is an equal opportunity employer and a drug-free workplace.
Job Title
Driver
Location
Bend, Oregon
FLSA Status
Non-Exempt, Part-Time
Compensation
Starting wage DOE
Responsibilities
Operates small and large transit vehicles to ensure safe and timely transportation of passengers in a professional and courteous manner. To perform this job successfully, a person must be able to perform each essential duty satisfactorily.
Essential Duties
  • Operate company vehicles to transport passengers on fixed route, demand/response or door-to-door service
  • Assist dispatcher with routes and narratives
  • Assist elderly passengers and persons with disabilities as required by the Americans with Disabilities Act, including the loading/unloading and securement of wheelchairs within established safety procedures. Physically evacuates passengers in any emergency situations.
  • Promote positive passenger relations; greets passengers in a tactful, courteous manner
  • Maintain appropriate uniform and presents a professional, neat and clean appearance
  • Communicate access and/or loading problems to supervisors
  • Inspect assigned vehicle before and after operations; makes notes of any defect discovered. Completes vehicle condition reports.
  • Complete passenger and vehicle usage records
  • Keep vehicle interior clean
  • Prepare and submit Incident/Accident reports
  • Responsible for keeping updated on all company policies and procedures, and all training requirements
  • Perform other duties as required
Physical Demands/Work Environment
The physical demands and work environment described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.
Flexible hours of work may be required, which can include evenings and/or weekends. Requires ability to push, pull and lift up to 50 lbs. Must possess the physical ability to perform all driver functions without assistance. Moderate lifting, bending, twisting, stretching, kneeling, and crouching may be required to assist passengers in boarding and exiting the vehicle, including carrying items and lifting and securing wheelchairs weighing up to 50lbs. Must be able to load/unload and push/pull occupied wheelchairs without assistance. While driving, may experience challenges related to adverse weather conditions or vehicular traffic. Must be able to grasp, squeeze, kneel, reach, and stretch to do pre/post check of vehicles, adjust mirrors, secure wheelchairs, and operate the vehicle, radio and equipment. Must be able to lift and install tire chains on all vehicles as needed. Task to include kneeling, lifting the chains (up to 50 pounds), and positioning from a kneeling position with arms extended bearing the weight of the chains. Must be able to operate small to large vans and buses safely, and perform all of the above, without assistance.
Knowledge and Abilities
Knowledge of: basic customer relations techniques; the service area; the safe operations of vehicles and the applicable State Motor Vehicle Laws. Ability to: work with elderly and persons with disabilities, and deal tactfully and effectively with individuals of varying backgrounds in challenging situations; to promote good passenger relations; to prepare accurate records and reports; to communicate effectively, both orally and in writing; to read and apply written rules, regulations, policies and procedures; to pass required drug and alcohol testing
Minimum Qualifications
Must be at least twenty-one years of age, have had a valid drivers license for at least five years and have the ability to obtain a CDL license as necessary for contractual requirements. Must be able to successfully pass a criminal background check, a motor vehicle records check, and pre-employment drug screening. Must have ability to obtain CPR/First Aid and Defensive Driving certification.
How to Apply
Please download an employment application from this website. Please email completed application and resume to Ronnie Burnett at rburnett@coic.org or fax to 541-389-7367 or mail to Attn: General Manager, Paratransit Services, 1250 NE Bear Creek Rd., Bend, OR 97701; or apply in person. EOE.
Paratransit Services is an equal opportunity employer and a drug-free workplace.

California Listings

Job Title
Mechanic
Location
Susanville, California
FLSA Status
Non-Exempt, Full-Time
Compensation
Starting wage DOE
Responsibilities
Performs journey-level diagnostic repair and maintenance work on gas and diesel transit vehicles (vans, cars, mini-buses, cut-away buses, and large buses). This position performs under the direction of the site General Manager and/or Maintenance Manager. To perform this job successfully, a person must be able to perform each essential duty satisfactorily.
Essential Duties
  • Inspects, diagnoses and repairs mechanical defects in diesel and gasoline powered vehicles.
  • Diagnoses and dismantles, if necessary, to determine need for overhauls on engines, transmissions, generators or alternators.
  • Overhauls wheel and brake systems including master cylinders and align wheels. Repairs pumps, lights, steering gears and other parts.
  • Helps ensure the consistent application of an effective maintenance program.
  • Completes records of work performed, parts used and time worked.
  • Road tests vehicles to assist in making diagnosis and to check completed work.
  • Provides emergency road service to disable vehicles.
  • Acts as supervisor in manager’s absence by overseeing, prioritizing AND assigning work in the shop and outlying sites.
  • Trains new employees in technical and site procedures.
  • Assists manager in planning and implementing preparation and delivery of vehicles for new contract commitments.
  • Perform other related duties as assigned.
Physical Demands/Work Environment
The physical demands and work environment described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.
  • Frequently required to walk, sit, talk, hear, and use phones and radios.
  • Periodic sedentary work at a desk/work station in an office environment.
  • Work is performed both inside and outside the shop.
  • Frequent balancing, stooping, reaching, grasping, fingering actions are required.
  • Frequent repetitive motions of the hands, wrists, fingers.
  • Frequently required to use arms and hands to finger, handle, or feel/operate objects, tools (including shop tools, keyboards, phones, files, file drawers, etc.), or controls; reach with hands and arms.
  • Frequently required to bend, stoop, lift and/or move, push, pull up to 50 lbs.
  • Specific vision abilities required by this job include close to medium vision, and the ability to adjust focus.
  • Ability to safely operate transit vehicles and equipment, including tools and shop equipment.
  • Ability to climb ladders up to 8 feet.
  • Some travel may be required, including day trips or multi-night travel and the use of transportation (including autos, taxi, bus, and airplane).
Knowledge and Abilities
  • Effective knowledge of techniques and methods of overhauling and repairing diesel and gasoline powered equipment.
  • Effective knowledge of materials, tools and equipment used in repair of diesel and gasoline powered equipment.
  • Demonstrated knowledge and application of safe working practices.
  • Proven ability to lead, plan, prioritize and direct work.
  • Ability to tune-up gas and diesel engines, diagnose malfunctions and determine appropriate repairs.
  • Ability to operate mechanical and electronic testing equipment and use mechanical hand tools.
  • Ability to interpret wiring diagrams.
  • Ability to communicate effectively, both orally and in writing and the ability to read, understand and effectively apply technical guidance, safety material and forms.
Minimum Qualifications
  • Four years diesel and gas mechanic experience at journey level, or completion of recognized mechanic apprenticeship program, and two years of journey level experience.
  • Must have a valid commercial driver’s license (CDL A or B).
  • Demonstrated experience which shows the ability to prioritize and complete work in a timely manner.
  • 2 Years of a clean driving record.
  • Must have own set of small hand tools capable of performing assigned task.
  • Demonstrated ability to maintain 100% confidentiality.
  • Ability to work effectively in a team environment requiring collaboration.
  • Must be willing to work flexible hours, including overtime and weekends if necessary.
  • Must be dependable, including regular attendance and punctuality.
  • Effectively interact with all levels of the organization and with external customers.
  • Ability to effectively work independently, set goals, prioritize, organize, meet deadlines, multi-task, and accomplish work in a timely manner.
  • Excellent attention to detail, accuracy and quality work.
  • Successfully pass a criminal background check and pre-employment drug testing.
Desired Qualifications
  • A/C certification through MACS or ASE
  • Brake certification through the State of California or ASE
How to Apply
Please download an employment application from this website. Please email completed application and resume to Ron Leal at gmlassen@frontier.com or fax to 530-578-6871; or mail to Attn: General Manager, Paratransit Services, 701-980 Johnstonville Road, Susanville, CA 96130. No phone calls or drop-ins please. EOE.
Paratransit Services is an equal opportunity employer and a drug-free workplace.
Job Title
Regional Trainer/Site Trainer
Location
Red Bluff, California
FLSA Status
Exempt, Full-Time
Compensation
Starting wage DOE
Responsibilities
Red Bluff
Conducts classroom and/or on the job driver training for drivers. Assist the Operations Manager in all phases of driver’s supervision and performs driver assessments as required. Ensures safety practices are being followed. Operate and oversees training in small and large transit vehicles to ensure safe and timely transportation of passengers in a professional and courteous manner.
Regional
Responsible for the training of Paratransit Services employees and external customers to insure that individuals and groups of individuals gain and maintain the knowledge and skills necessary to perform their essential job functions. Training subjects may include but will not be limited to: CPR/First Aid, Defensive Driving Courses (DDC-4/6), Customer Service, safety, driving skills, vehicle operations, equipment operations, general office skills, and others as deemed necessary. In coordination with the Corporate Training Manager, responsible for training support for Paratransit Services operations, the development of Operator Skills Trainers, On the Job Trainers and Skill Assessors and Site Audits.
Essential Duties
To perform this job successfully, a person must be able to perform each essential duty satisfactorily.
Red Bluff - Reports to General Manager
  • Responsible for remaining up to date on all company policies and procedures, and all training requirements
  • May be required to instruct employees for orientation purposes regarding company history, policy and procedures
  • Instructs drivers in all safety aspects of operating a company vehicle
  • Trains drivers per company training program either on the road (OJT) and/or classroom training
  • Submits required training reports and records to corporate training following each training class
  • Insures that training is conducted on a regularly scheduled basis and as required for special needs
  • Performs training assessments and recommends corrective training as required
  • Maintains training records and assures that all required licenses and certificates of all driving staff are current
  • Evaluate access and boarding challenges and communicate solutions to designated contact
  • Ensures safety practices and techniques are being followed
  • Serves on the safety committee
  • May be required to submit operation reports to the General Manager
  • Coordinates training requirements with the Operations Manager
  • May be required to drive when needed
  • Must pass the Annual CHP Motor Carrier driver records inspection
  • Must demonstrate consistent attention to detail
  • Must be honest, trustworthy and dependable
  • Essential duties require presence in the workplace on a regular basis. In order to accomplish this, regular attendance and punctuality must be maintained
  • Interact with clients/passengers, when necessary to help with problems and safety issues that may occur
  • Help clients/passengers with travel training when requested
  • Perform other duties as assigned
Regional - Reports to Corporate Safety, Training and Audit Manager
  • Responsible for remaining up to date on all company policies and procedures, and all training requirements
  • Conducts on-the-job or classroom training on a regular basis or as needed on a variety of subjects including driver training, customer service, substance abuse, safety, etc.
  • Ensures safety practices and techniques are being followed
  • Develops, implements and maintains training activities for both driver classroom trainers and OJT trainers
  • Assists General Managers with the development and implementation of their training programs to ensure compliance of contract requirements and corporate standards
  • Monitors, evaluates and performs on-site Safety, Training, Facility and Security audits and provides Audit to the General Manager
  • Monitors and evaluates trainers, OJT trainers and training programs to insure internal and industry training standards are maintained
  • Communicates training and safety issues to General Managers and Corporate Training Manager
  • Assists in new start up operations and other projects as assigned
  • Provide reports for the Corporate Training Manager as required
  • Must be available to travel a minimum of three weeks per quarter. There may be an operational contract start-up where a trainer will be required to be off site for 2-3 weeks.
  • Must be flexible and a team player
  • Must work safely at all times
  • Must demonstrate consistent attention to detail
  • Performs other duties as assigned
Supervises
May supervise employees on an intermittent basis.
Physical Demands and Work Environment
The physical demands and work environment described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.
Work is conducted in various settings such as offices, vehicles, and classroom settings. Duties are performed while either sitting for long periods of time in a motor vehicle or standing for long periods of time in a classroom setting. Can involve constant periods of sitting and working at a work station. Can involve repetitive motions of the hands, wrists, and fingers. Frequently required to walk, sit, talk, hear, and use phones. Frequently required to use hands to finger, handle or feel/operate objects, tools (keyboards, pones, files and file drawers etc.), or controls, and reach with hands and arms. Specific vision abilities required by this job include close, medium and far vision, and the ability to adjust focus. Requires the ability to push, pull and lift up to 50 lbs.
Must possess the physical ability to perform driving functions without assistance. Moderate lifting, bending, twisting, stretching, kneeling, and crouching may be required to assist passengers in boarding and exiting the vehicle, including carrying items and lifting wheelchairs weighing up to 50lbs. Must be able to load/unload and push/pull occupied wheelchairs without assistance (with assistance if there is more than one step). While driving, may experience challenges related to adverse weather conditions or vehicular and pedestrian traffic. Must be able to grasp, squeeze, kneel, reach, and stretch to do pre/post check of vehicles, adjust mirrors, and operate the vehicle, radio, MDT, and other equipment. Must be able to operate small to large vans and buses safely, and perform all of the above, without assistance. Must be able to operate all vehicle types assigned at numerous locations. Some travel will be required, including day trips or multi-night travel, and the use of autos (including rental vehicles, taxi, and bus) and airplane transportation when training or supporting projects.
Knowledge and Abilities
Knowledge of: basic customer relations techniques; the service area; the safe operations of vehicles and the applicable State Motor Vehicle Laws. Must have good working knowledge and understanding of all policies and procedures and the appropriate training standards/requirements set forth by the Training Department. Must understand the history and mission of Paratransit Services. Must have sufficient knowledge of service area and routes to provide training in any part of the service area. Must have excellent passenger relation skills. Must have knowledge of passenger boarding and disembarking techniques, vehicle maneuvering techniques, radio procedures and emergency procedures. Must understand and reinforce defensive driving techniques
Ability to: train a diverse workforce; to work with the disabled and deal tactfully and effectively with individuals of varying backgrounds in stressful situations; to promote good passenger relations; to prepare accurate records and reports; to read and apply written rules, regulations, policies and procedures; to pass required drug and alcohol testing mandates. Must exhibit a positive attitude and ability to work cooperatively with all employees/departments. Ability to successfully complete training certification courses as required by specific operations location.
Minimum Qualifications
Must have a minimum of eighteen months experience as a commercial driver, to include 12 months as a Paratransit Services Driver. Must be at least twenty-one years of age or as specified by location contract. Must have and maintain a good driving record, as well as a good overall employment record. Must maintain eligibility for Driver Performance Incentive (DPI) Program. Clean driving and criminal record of at least three and ten years, respectively, or as required by individual contracts. Must have valid CDL as indicated by individual contracts. Must project a professional image consistent with desired standards for all Paratransit Services Drivers. Must be flexible enough to accommodate ongoing changes in normal schedules.
Knowledge of office systems such as filing, mail delivery, copying services, word processing, faxing, etc.; Requires excellent communication skills, both orally and in writing; outstanding organization and interpersonal skills; and ability to maintain confidentiality. Knowledge of computer functions.
How to Apply
Please download an employment application from this website. You may apply by submitting a completed employment application form, along with your resume and cover letter to: Human Resources, at hr@paratransit.net; or, fax to (360) 824-6281; or, mail to Attn: Human Resources, 4810 Auto Center Way, Bremerton, WA 98312.
No phone calls or drop-ins please.
Paratransit Services is an equal opportunity employer and a drug-free workplace.
Job Title
Driver
Location
Lower Lake, California
FLSA Status
Non-Exempt, Part-Time, Full-Time
Compensation
Starting wage DOE
Responsibilities
Operates small and large transit vehicles to ensure safe and timely transportation of passengers in a professional and courteous manner. To perform this job successfully, a person must be able to perform each essential duty satisfactorily.
Essential Duties
  • Operate company vehicles to transport passengers on fixed route, demand/response or door-to-door service
  • Assist dispatcher with routes and narratives
  • Assist elderly passengers and persons with disabilities as required by the Americans with Disabilities Act, including the loading/unloading and securement of wheelchairs within established safety procedures. Physically evacuates passengers in any emergency situations.
  • Promote positive passenger relations; greets passengers in a tactful, courteous manner
  • Maintain appropriate uniform and presents a professional, neat and clean appearance
  • Communicate access and/or loading problems to supervisors
  • Inspect assigned vehicle before and after operations; makes notes of any defect discovered. Completes vehicle condition reports.
  • Complete passenger and vehicle usage records
  • Keep vehicle interior clean
  • Prepare and submit Incident/Accident reports
  • Responsible for keeping updated on all company policies and procedures, and all training requirements
  • Perform other duties as required
Physical Demands/Work Environment
The physical demands and work environment described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.
Flexible hours of work may be required, which can include evenings and/or weekends. Requires ability to push, pull and lift up to 50 lbs. Must possess the physical ability to perform all driver functions without assistance. Moderate lifting, bending, twisting, stretching, kneeling, and crouching may be required to assist passengers in boarding and exiting the vehicle, including carrying items and lifting and securing wheelchairs weighing up to 50lbs. Must be able to load/unload and push/pull occupied wheelchairs without assistance. While driving, may experience challenges related to adverse weather conditions or vehicular traffic. Must be able to grasp, squeeze, kneel, reach, and stretch to do pre/post check of vehicles, adjust mirrors, secure wheelchairs, and operate the vehicle, radio and equipment. Must be able to lift and install tire chains on all vehicles as needed. Task to include kneeling, lifting the chains (up to 50 pounds), and positioning from a kneeling position with arms extended bearing the weight of the chains. Must be able to operate small to large vans and buses safely, and perform all of the above, without assistance.
Knowledge and Abilities
Knowledge of: basic customer relations techniques; the service area; the safe operations of vehicles and the applicable State Motor Vehicle Laws. Ability to: work with elderly and persons with disabilities, and deal tactfully and effectively with individuals of varying backgrounds in challenging situations; to promote good passenger relations; to prepare accurate records and reports; to communicate effectively, both orally and in writing; to read and apply written rules, regulations, policies and procedures; to pass required drug and alcohol testing
Minimum Qualifications
Must be at least twenty-one years of age, have had a valid drivers license for at least five years and have the ability to obtain a CDL license as necessary for contractual requirements. Must be able to successfully pass a criminal background check, a motor vehicle records check, and pre-employment drug screening. Must have ability to obtain CPR/First Aid and Defensive Driving certification.
How to Apply
Please download an employment application from this website. Please email completed application and resume to Wanda Gray at wlg@paratransit.net or fax to 707-994-3387; or mail to Attn: General Manager, Paratransit Services, P.O. Box 698 Lower Lake, CA 95457; or apply in person at 9240 Highway 53, Lower Lake, California. EOE.
Paratransit Services is an equal opportunity employer and a drug-free workplace.
Job Title
Driver
Location
San Andreas, California
Division
Operations
FLSA Status
Non-Exempt
Responsibilities
Operate small and large transit vehicles to ensure safe and timely transportation of passengers in a professional and courteous manner.
Physical Demands
Flexible hours of work may be required, which can include evenings and/or weekends. Requires ability to push, pull and lift up to 50 lbs. Must possess the physical ability to perform all driving functions without assistance. Moderate lifting, bending, twisting, stretching, kneeling, and crouching may be required to assist passengers in boarding and exiting the vehicle, including carrying items and lifting and securing wheelchairs weighing up to 50lbs.
Must be able to load/unload and push/pull occupied wheelchairs without assistance. While driving, may experience challenges related to adverse weather conditions or vehicular traffic. Must be able to grasp, squeeze, kneel, reach, and stretch to do pre/post check of vehicles, adjust mirrors, secure wheelchairs, and operate the vehicle, radio and equipment. Must be able to lift and install tire chains on all vehicles as needed. Task to include kneeling, lifting the chains (up to 50 pounds), and positioning from a kneeling position with arms extended bearing the weight of the chains. Must be able to operate small to large vans and buses safely, and perform all of the above, without assistance.
Desired Qualifications
Knowledge of basic customer relations techniques; the service area; the safe operations of vehicles and the applicable State Motor Vehicle Laws. Ability to work with elderly and persons with disabilities, and deal tactfully and effectively with individuals of varying backgrounds in stressful situations; to promote good passenger relations; to prepare accurate records and reports; to communicate effectively, both orally and in writing; to read and apply written rules, regulations, policies and procedures; to pass required drug and alcohol testing.
Must be at least twenty-one years of age, have had a valid drivers license for at least five years and have the ability to obtain a CDL license as necessary for contractual requirements. Must be able to successfully pass a criminal background check, a motor vehicle records check, pre-employment drug screening and functional capacities assessment. Must have ability to obtain CPR/First Aid and Defensive Driving certification.
How to Apply
Please download an employment application from this web site. Please email completed application and resume to Cynthia Lawrence at clawrence.ct@att.net or fax to 209-754-9086 or mail to Attn: General Manager P.O. Box 1385, San Andreas, CA 95259; or apply in person at 750 Industrial Way, San Andreas, CA. EOE.
Paratransit Services is an equal opportunity employer and a drug-free workplace.
Job Title
Driver
Location
Grass Valley, California
FLSA Status
Non-exempt; Part Time (varies, approximately 20-28 hours per week)
Responsibilities
Operate small and large transit vehicles to ensure safe and timely transportation of passengers in a professional and courteous manner.
Physical Demands
Flexible hours of work may be required, which can include evenings and/or weekends. Requires ability to push, pull and lift up to 50 lbs. Must possess the physical ability to perform all driving functions without assistance. Moderate lifting, bending, twisting, stretching, kneeling, and crouching may be required to assist passengers in boarding and exiting the vehicle, including carrying items and lifting and securing wheelchairs weighing up to 50lbs.
Must be able to load/unload and push/pull occupied wheelchairs without assistance. While driving, may experience challenges related to adverse weather conditions or vehicular traffic. Must be able to grasp, squeeze, kneel, reach, and stretch to do pre/post check of vehicles, adjust mirrors, secure wheelchairs, and operate the vehicle, radio and equipment. Must be able to lift and install tire chains on all vehicles as needed. Task to include kneeling, lifting the chains (up to 50 pounds), and positioning from a kneeling position with arms extended bearing the weight of the chains. Must be able to operate small to large vans and buses safely, and perform all of the above, without assistance.
Desired Qualifications
Knowledge of: basic customer relations techniques; the service area; the safe operations of vehicles and the applicable State Motor Vehicle Laws.
Ability to: work with elderly and persons with disabilities, and deal tactfully and effectively with individuals of varying backgrounds in stressful situations; to promote good passenger relations; to prepare accurate records and reports; to communicate effectively, both orally and in writing; to read and apply written rules, regulations, policies and procedures; to pass required drug and alcohol testing.
Minimum Qualifications
Must be at least twenty-one years of age, have had a valid drivers license for at least five years and have the ability to obtain a CDL license as necessary for contractual requirements. Must be able to successfully pass a criminal background check, a motor vehicle records check, pre-employment drug screening and functional capacities assessment. Must have ability to obtain CPR/First Aid and Defensive Driving certification.
How to Apply
Please download an employment application from this website. Please deliver in person or mail completed application and resume to Michelle Johnson at 900 Whipsering Pines Lane, Suite 210, Grass Valley, CA 95945. Email to Michelle Johnson at maj@paratransit.net or fax to 530.272.1226.
Paratransit Services is an equal opportunity employer and a drug-free workplace.
Job Title
General Manager, Transit
Paratransit Services is a well-established private, non-profit, multi-state transportation and brokerage services provider. We are currently seeking qualified Transit General Managers for upcoming business opportunities in California. This is a great opportunity for experienced, motivated transit professionals who value teamwork and providing quality community services that meet the needs of the people we are entrusted to serve.
Location
California (various locations)
FLSA Status
Exempt, Full Time
Responsibilities
  • Responsible for the effective management of fixed route and/or paratransit operations at a site level, to include city, county or regional operations.
  • Responsible for administration, operations, and maintenance functions.
  • Responsible for effective recruitment, training, evaluation, and supervision of staff.
  • Analyzes and prepares annual budget and ensures efficient operations within budget.
  • Ensures effective responsiveness and compliance with client and contractual commitments.
  • Provides effective outreach to the community and general public.
  • Facilitates effective development of local and regional coordination of resources.
  • Ensures compliance with local, state and federal regulations.
  • Ensures effective, courteous and professional communication with employees, customers, clients, and the general public.
  • Ensures safe operations.
  • Qualifies and maintains required certifications and skills necessary to perform positions such as driver, CSR, and dispatcher.
Physical Demands
Position performs work primarily in an office environment and may require sitting for long periods of time. Duties may require sitting for long periods of time in a vehicle or standing for long periods of time in a classroom-like setting. Moderate lifting, bending, twisting, kneeling, crouching, stretching, reaching, and grasping may be required for duties such as driving, assisting customers, instructing students, lifting wheelchairs weighing up to 50 lbs., and loading and unloading and pushing/pulling of occupied wheelchairs. While driving, may experience adverse weather conditions or vehicular traffic. Must be able to operate small to large vans and buses and perform all associated and required tasks, including pre/post trip checks of vehicles. May be required to travel to other locations by car or plane.
Knowledge and Abilities
Knowledge of transportation operations, with a focus on Paratransit services. Knowledge and ability to effectively develop, monitor and stay within a budget. Working knowledge of computers and software and the ability to use effectively. Knowledge of effective management and supervisory techniques. Demonstrated ability to manage/supervise effectively. Ability to communicate effectively both orally and in writing. Effective customer service and teamwork skills.
Minimum Qualifications
High school diploma/GED. BS degree in transportation or equivalent, plus five years transportation experience which includes three years supervisory experience and one year paratransit experience, or an equivalent combination of experience and education. Certifications and licenses as required for drivers. Effective budget preparation and budget management experience. Demonstrated computer and software experience and abilities. Excellent interpersonal and customer service skills. Effective at working collaboratively with all levels of an organization. Utmost integrity and support of guidelines and policies.
Position is subject to a pre-employment drug screen and random drug and alcohol testing.
Wage and Benefit Package
Paratransit Services offers a competitive wage and benefits package.
How to Apply
Please download an employment application from this website. You can apply by submitting a completed employment application form, along with your resume and cover letter to: Human Resources at hr@paratransit.net; or, fax to (360) 824-6281; or mail to Attn: Human Resources 4810 Auto Center Way, Bremerton, WA 98312.
No phone calls or drop-ins please.
Paratransit Services is an equal opportunity employer and a drug-free workplace.
Job Title
Driver – Regular Part Time and On-Call
Location
Truckee, California
FLSA Status
Non-exempt
Responsibilities
Operates small and large transit vehicles to ensure safe and timely transportation of passengers in a professional and courteous manner.
Physical Demands
Flexible hours of work may be required, which can include early mornings, evenings and/or weekends. Requires ability to push, pull and lift up to 50 lbs. Must possess the physical ability to perform all driving functions without assistance. Moderate lifting, bending, twisting, stretching, kneeling, and crouching may be required to assist passengers in boarding and exiting the vehicle, including carrying items and lifting and securing wheelchairs weighing up to 50lbs.
Must be able to load/unload and push/pull occupied wheelchairs without assistance.While driving, may experience challenges related to adverse weather conditions or vehicular traffic. Must be able to grasp, squeeze, kneel, reach, and stretch to do pre/post check of vehicles, adjust mirrors, secure wheelchairs, and operate the vehicle, radio and equipment. Must be able to lift and install tire chains on all vehicles as needed. Task to include kneeling, lifting the chains (up to 50 pounds), and positioning from a kneeling position with arms extended bearing the weight of the chains. Must be able to operate small to large vans and buses safely, and perform all of the above, without assistance.
Desired Qualifications
Knowledge of: basic customer relations techniques; the service area; the safe operations of vehicles and the applicable State Motor Vehicle Laws.
Ability to: work with elderly and persons with disabilities, and deal tactfully and effectively with individuals of varying backgrounds in stressful situations; to promote good passenger relations; to prepare accurate records and reports; to communicate effectively, both orally and in writing; to read and apply written rules, regulations, policies and procedures; to pass required drug and alcohol testing.
Minimum Qualifications
Must be at least twenty-one years of age, have had a valid driver license for at least five years and have or have the ability to obtain a Class B license with a passenger endorsement as necessary for contractual requirements. Must be able to successfully pass a criminal background check, a motor vehicle records check, and pre-employment drug screening. Must have ability to obtain CPR/First Aid and Defensive Driving certification.
How to Apply
Please download an employment application from this website. Please email completed application and resume to Blair Davison at bmd@paratransit.net or fax to 530.550.9585 or mail to Attn: Paratransit Services, 10183 Truckee Airport Rd, 2nd Floor, Truckee, CA 96161.
No phone calls or drop-ins please.
Paratransit Services is an equal opportunity employer and a drug-free workplace.
Job Title
Dispatcher/Scheduler
Location
Truckee, California
FLSA Status
Non-exempt
Responsibilities
Responsible for working with trip request data to develop efficient schedules and perform dispatching duties. Responsible for reviewing, revising, and producing final schedules using scheduling software; refines trip assignments to increase productivity, improve ride quality, and adjust individual route schedules to provide resources that match demand. Analyzes feedback and service delivery issues and recommends and implements changes. Schedules driver assignments. Dispatches vehicles and drivers through the use of a computerized dispatch system. Monitors efficient utilization of assigned vehicles to limit passenger ride times and ensure on-time passenger service. Operates required radio and communication equipment.
Duties
  • Performs scheduling function for trips.
  • Analyzes feedback concerning service delivery issues and recommends changes that will improve service.
  • Monitors radio transmissions to assure operators are observing schedules; identifies service disruptions and initiates corrective action; monitors adequacy of service and recommends adjustments.
  • Contacts drivers to reschedule work, when necessary, to maintain shift strength. Informs relief dispatchers of any special circumstances or conditions affecting service delivery.
  • Monitors operating practices to assure compliance with rules and regulations; report violations, including customer complaints, to supervisor or assigned individual.
  • Provides drivers with written work manifest at the beginning of work shift; updates manifest throughout the day and advises operator of changes.
  • Researches and responds to inquiries from passengers regarding delayed arrivals, cancellations, or other schedule information.
  • Contacts appropriate law enforcement agencies, medical services and/or supervisory personnel in emergency situations.
  • Monitors and adjust passenger schedules and vehicle load capacities as necessary to maintain operational effectiveness and efficiency.
  • Completes and maintains late pick-up and cancellation records and prepares other required written documents, reports and logs.
  • Works cooperatively with all departments and business contacts to ensure quality service is provided.
  • Ensures that specific services are provided to meet the needs of particular clients.
  • Provides assistance to drivers and passengers when an emergency situation develops, and assists central maintenance in routing of vehicles for repair.
  • Performs other related duties as assigned.
Physical Demands
Position is primarily sedentary and performed in an office environment; required to sit for long periods of time working at a computer and using a telephone and/or headset and a radio. Position is fast paced, and work may be done under stressful conditions.
Must be able to hear and speak well enough, with or without correction, to receive and give detailed information through oral communication. Moderate lifting, bending, twisting and crouching may be required to access files and move/lift items such as files and boxes up to 50lbs.
Knowledge and Abilities
Knowledge of customer service concepts; ability to rapidly acquire a working knowledge of specific contract requirements/guidelines and Paratransit Services; must have good area knowledge and knowledge and ability to operate a two-way radio communications system and working knowledge of computer systems. Ability to: communicate effectively and understandably in the English language, both orally and in writing; work at a fast pace and make decisions quickly.
Ability to: pay attention to detail while making minimal errors; handle stress; perform multiple duties with efficiency in a courteous, responsible and timely manner; be sensitive to a diverse group of individuals, including the elderly and persons with disabilities; must possess excellent phone and interpersonal skills. Must have good problem solving and analytical skills to gather and interpret data. Must have good organizational skills and be able to prioritize work.
Minimum Qualifications
High School Diploma or GED. One year dispatching or scheduling experience, or work experience that clearly demonstrates the applicants’ ability to rapidly learn and perform the duties and responsibilities of the position.
Must be computer literate. Must be able to work under stress and perform multiple tasks simultaneously. Must demonstrate tact, courtesy and good judgment when communicating with others. Must be able to successfully pass a criminal background check and pre-employment drug screening.
How to Apply
Please download an employment application from this website. Please email completed application and resume to Blair Davison at bmd@paratransit.net or fax to 530.550.9585 or mail to Attn: Paratransit Services, 10183 Truckee Airport Rd, 2nd Floor, Truckee, CA 96161.
No phone calls or drop-ins please.
Paratransit Services is an equal opportunity employer and a drug-free workplace.

Great Employees = Excellent Service!

Randy Grove, our Director of Operations and Human Resources, is a professional "people person." He has over 25 years of human resources, transportation and logistics management experience, including extensive work in public transit and labor management. Randy administers all human resources functions, including payroll, benefits, employee relations, labor relations, worker’s compensation, and the Drug and Alcohol Program. He actively promotes effective labor relations with three separate union locals consisting of either Amalgamated Transit Union (ATU) or Teamsters representation, and has successfully negotiated initial and renewal contracts/agreements with them. An active member of the Labor and Employment Relations Association (LERA), Randy's training and certifications include a broad background of mediation and labor negotiations training through Texas A and M University, the University of Wisconsin, and the Federal Mediation and Conciliation Services Institute. Randy has been with Paratransit Services since 1999.

Randy Grove