President’s Message

2024 marks our 44th Year as an industry leader in community-based, coordinated transportation and brokerage systems. The Team at Paratransit Services never faltered in our mission to provide quality coordinated transportation and community services that meet the needs of the people we are entrusted to serve were provided!

2023 was my nineteenth year as President/CEO for Paratransit Services and 22nd year with the company. I can’t believe how quickly time passes especially when you’re having fun doing what you love. I’m very proud of all that Paratransit employees have accomplished over these past 43 years! I am blessed each day by the employees, our clients and the communities we serve. I eagerly look forward to the New Year as we humbly continue our mission of service.

Whether our customers know us as the driver of their accessible public transit system bus, or as the friendly call center voice who arranges their Medicaid or ADA-related transportation, we want our customers to know they can always depend on us for service that is courteous and professional.

We know the key to meeting this commitment lies with our employees. It is through their service, commitment, ownership, teamwork, and integrity that we continue to build a successful Community Service Organization.

Our employees are what have made Paratransit Services successful over the past 43 years. Each day when we come to work we have the opportunity to “make a difference” in someone’s life. Every person at Paratransit has the ability to positively affect the communities and the lives of the clients we serve. Humble caring service and appreciation for people is at the core of what every Paratransit employee’s mission is each day. There are not many people or companies that have such an opportunity throughout their work day and I am proud to be associated with each of our employees.

From the “front line” to corporate headquarters, Paratransit Services employees share the goal of providing the best customer service in the Transportation and Coordinated Services Industry. As I enter 2024 as President/CEO it’s the employees that make my job a pleasure, and my confidence in our future remains unshakeable!

David W. Baker

President / CEO