Paratransit Services | Bremerton, Washington

Salary: $85,000 to $100,000 annually | Full-Time | On-Site Position

Ready to take the next step in your transportation career?

• Paratransit Services is looking for a motivated, experienced professional to lead our companywide Safety, Training & Audit Department.

• This is an opportunity for someone who understands transportation operations, values employee development, and believes that a strong safety culture is built through leadership, training, and accountability.

• You don't necessarily need to have held the title of Safety Manager before. If you've been successful as a Transportation Operations Manager, Training Supervisor, Safety Coordinator, or in a similar leadership position, we'd like to hear from you.

About the Opportunity:

• As our Safety, Training & Audit Manager, you'll play an important role in supporting transportation operations across Washington, Oregon, and California.

• You'll report directly to the Executive Vice President/Chief Operating Officer and work closely with company leadership and local management teams to strengthen safety practices, improve training programs, and support regulatory compliance.

• You'll have the opportunity to contribute to an established safety and training program while bringing your own ideas, experience, and leadership approach to its continued development.

• This is not a position where you'll spend every day behind a desk. You'll work directly with employees, trainers, supervisors, and managers at our operating locations, helping them identify challenges, develop solutions, and improve performance.

What You'll Be Doing:

• Lead and coordinate companywide safety, training, and compliance programs.

• Support and mentor local managers, supervisors, and employee trainers.

• Conduct operational safety and compliance audits at our transportation locations.

• Review incidents, identify contributing factors, and help develop effective corrective actions.

• Evaluate training effectiveness and identify opportunities for improvement.

• Support compliance with applicable FTA, DOT, FMCSA, ADA, and state transportation requirements.

• Develop and improve training materials, policies, and operating procedures.

• Promote our Target Zero safety initiative and help build a culture of safety and accountability.

• Work directly with executive leadership on safety initiatives, operational challenges, and continuous improvement.

• Provide oversight and coordination of corporate facilities responsibilities as assigned.

Who We're Looking For:

We're interested in candidates who bring a combination of transportation experience, leadership ability, sound judgment, and a genuine commitment to safety. Our ideal candidate will have:

• Experience in transportation operations, safety management, employee training, or a related field.

• Demonstrated leadership experience, including coaching, mentoring, or supervising employees.

• A practical understanding of workplace safety, incident investigation, and corrective action processes.

• Strong communication, organizational, and problem-solving skills.

• The ability to work independently, manage competing priorities, and follow through on commitments.

• The confidence to work with employees and managers at all levels of an organization.

• A willingness to travel and provide hands-on support to our operating locations.

• Experience in public transit, paratransit, school transportation, motorcoach operations, or commercial fleet management is especially valuable.

• Knowledge of FTA, DOT, FMCSA, ADA, or related transportation regulations is preferred. However, we recognize that a strong transportation professional can develop additional regulatory expertise with the right training and support.

Travel and Work Location:

• This position is based at our corporate office in Bremerton, Washington, and requires regular on-site attendance.

• Travel to our operating locations in Washington, Oregon, and California is an important part of the job. Some assignments may involve extended stays or short-notice travel to address operational needs.

• Candidates should be comfortable working in both office and field environments and providing direct support to our operating locations.

Why Join Paratransit Services?

• At Paratransit Services, we believe safety, training, and operational excellence go hand in hand.

• You'll be joining an organization with an established training program, a strong commitment to safety, and leadership that understands the realities of transportation operations.

• More importantly, you'll have the opportunity to make a difference.

• Your work will directly influence how employees are trained, how managers approach safety, and how we protect the passengers and communities we serve.

• For someone who enjoys developing people, solving problems, and seeing the results of their efforts, this position offers an opportunity to make a meaningful impact.

Interested?

We'd like to hear from you. Please submit your resume and a brief letter describing your transportation, safety, training, or leadership experience.

• Email: bak@paratransit.net

• Subject: Safety, Training & Audit Manager

Paratransit Services is an Equal Opportunity Employer.

Division: Call Center

Salary/Wage: $21.25 per hour

FLSA Status: Non-exempt; Part-Time (varies, approximately 20-28 hours per week) and Full-Time

Responsibilities: Responsible for initial contact with the public via telephone. Responsible for evaluating service requests against contractual guidelines and scheduling, modifying or canceling trips for customers and coordinating service delivery.

Benefits Offered Include:

Medical, dental, vision and life insurance; vacation, sick and holiday pay; flexible spending account for health and child care expenses; Employee Assistance Program; additional voluntary life, accidental death & dismemberment, and long term disability insurance; 403(b) Plan participation.

Duties:

• Receives phone or TDD requests for transportation services, evaluates the requests and accurately schedules transportation.

• Verify and update passenger address, location and past record of service on computer terminal. Assures that all passenger information is accurate to eliminate uncertainties among funders

• Assures that all trip information is accurate to ensure timely, safe and productive passenger service.

• Documents the trip requests on the computer system.

• May map new addresses using mapping software to determine mileage and directions. Sets up codes for frequent destinations.

• Receives and documents passenger complaints and suggestions, forwarding this information to the appropriate department or individual.

• May perform billing tasks such as data entry of driver paperwork, preparing ridership reports, and reconciling Medicaid and/or transit passes for usage and distribution.

• Performs other related tasks as requested.

Physical Demands: Position performs duties sitting at a desk working at a computer and answering phones for the majority of the shift. Must be able to hear well enough, with or without correction, to receive detailed information through oral communication. Must be able to talk and sit for long periods of time. Moderate lifting, bending, twisting and crouching may be required to perform various office and administrative tasks as assigned, to include ability to lift and move objects weighing up to 25 lbs.

Knowledge and Abilities: Knowledge of customer service concepts and ability to rapidly acquire a working knowledge of specific contract requirements/guidelines and Paratransit Services. Ability to: communicate effectively and understandably, both orally and in writing; work at a fast pace; pay attention to detail while making minimal errors; be sensitive to a diverse group of individuals, including the elderly and persons with disabilities; demonstrated ability to consistently provide excellent phone skills and interpersonal skills; Must have good problem solving skills.

Minimum Qualifications: High School Diploma/GED; 1 yr. of demonstrated effective customer service experience; excellent interpersonal and multi-line telephone skills; ability to communicate effectively in the English language, both orally and in writing; must consistently comply with all requirements and guidelines; must demonstrate tact, courtesy and good judgment when communicating with others; excellent organizational skills; detail oriented; type 45 wpm and possess good ten-key skills; must be computer literate and able to learn and effectively apply new computer software skills; must be able to work weekday shifts that include the hours of 7:00 a.m. to 5:00 p.m.; must maintain excellent attendance. Call center experience preferred.

Paratransit Services is an Equal Employment Opportunity (“EEO”)

FLSA Status: Non-exempt; Part Time (varies, approximately 20-28 hours per week)

Salary/Wage: $20.00 per hour.

Benefits Offered Include:

Medical, dental, vision and life insurance; vacation, sick and holiday pay; flexible spending account for health and child care expenses; Employee Assistance Program; additional voluntary life, accidental death & dismemberment, and long term disability insurance; 403(b) Plan participation.

Responsibilities: Operate small and large transit vehicles to ensure safe and timely transportation of passengers in a professional and courteous manner.

Duties:

• Operates company vehicles to transport passengers on fixed route, demand/response or door-to-door service.

• Assists dispatcher with routes and narratives.

• Assists elderly passengers and persons with disabilities as required by the Americans with Disabilities Act, including the loading/unloading and securement of wheelchairs within established safety procedures. Physically evacuates passengers in any emergency situations.

• Promotes positive passenger relations; greets passengers in a tactful, courteous manner.

• Maintains appropriate uniform and presents a professional, neat and clean appearance.

• Communicates access and/or loading problems to supervisors.

• Inspects assigned vehicle before and after operations; makes notes of any defects discovered. Completes vehicle condition reports.

• Completes passenger and vehicle usage records.

• Keeps vehicle interior clean.

• Prepares and submits Incident/Accident reports.

• Responsible for keeping updated on all company policies and procedures, and all training requirements.

• Perform other duties as required.

Physical Demands:

• Flexible hours of work may be required, which can include evenings and/or weekends. Requires ability to push, pull and lift up to 50 lbs. Must possess the physical ability to perform all driving functions without assistance. Moderate lifting, bending, twisting, stretching, kneeling, and crouching may be required to assist passengers in boarding and exiting the vehicle, including carrying items and lifting and securing wheelchairs weighing up to 50 lbs.

• Must be able to load/unload and push/pull occupied wheelchairs without assistance. While driving, may experience challenges related to adverse weather conditions or vehicular traffic. Must be able to grasp, squeeze, kneel, reach, and stretch to do pre/post check of vehicles, adjust mirrors, secure wheelchairs, and operate the vehicle, radio and equipment. Must be able to lift and install tire chains on all vehicles as needed. Task to include kneeling, lifting the chains (up to 50 pounds), and positioning from a kneeling position with arms extended bearing the weight of the chains. Must be able to operate small to large vans and buses safely, and perform all of the above, without assistance.

Desired Qualifications:

• Knowledge of: basic customer relations techniques; the service area; the safe operations of vehicles and the applicable State Motor Vehicle Laws.

• Ability to: work with elderly and persons with disabilities, and deal tactfully and effectively with individuals of varying backgrounds in stressful situations; to promote good passenger relations; to prepare accurate records and reports; to communicate effectively, both orally and in writing; to read and apply written rules, regulations, policies and procedures; to pass required drug and alcohol testing.

Minimum Qualifications:

Must be at least twenty-one years of age, have had a valid drivers license for at least five years and have the ability to obtain a CDL license as necessary for contractual requirements. Must be able to successfully pass a criminal background check, a motor vehicle records check, pre-employment drug screening and functional capacities assessment. Must have ability to obtain Defensive Driving certification.

Paratransit Services is an Equal Employment Opportunity (“EEO”)

Division: Operations

FLSA Status: Non-Exempt

Salary/Wage: $17.50 per hour.

Benefits Offered Include:

Medical, dental, vision and life insurance; vacation, sick and holiday pay; flexible spending account for health and child care expenses; Employee Assistance Program; additional voluntary life, accidental death & dismemberment, and long term disability insurance; 403(b) Plan participation.

Responsibilities: Operate small and large transit vehicles to ensure safe and timely transportation of passengers in a professional and courteous manner.

Physical Demands

• Flexible hours of work may be required, which can include evenings and/or weekends. Requires ability to push, pull and lift up to 50 lbs. Must possess the physical ability to perform all driving functions without assistance. Moderate lifting, bending, twisting, stretching, kneeling, and crouching may be required to assist passengers in boarding and exiting the vehicle, including carrying items and lifting and securing wheelchairs weighing up to 50 lbs.

• Must be able to load/unload and push/pull occupied wheelchairs without assistance. While driving, may experience challenges related to adverse weather conditions or vehicular traffic. Must be able to grasp, squeeze, kneel, reach, and stretch to do pre/post check of vehicles, adjust mirrors, secure wheelchairs, and operate the vehicle, radio and equipment. Must be able to lift and install tire chains on all vehicles as needed. Task to include kneeling, lifting the chains (up to 50 pounds), and positioning from a kneeling position with arms extended bearing the weight of the chains. Must be able to operate small to large vans and buses safely, and perform all of the above, without assistance.

Desired Qualifications:

• Knowledge of basic customer relations techniques; the service area; the safe operations of vehicles and the applicable State Motor Vehicle Laws.

• Ability to work with elderly and persons with disabilities, and deal tactfully and effectively with individuals of varying backgrounds in stressful situations; to promote good passenger relations; to prepare accurate records and reports; to communicate effectively, both orally and in writing; to read and apply written rules, regulations, policies and procedures; to pass required drug and alcohol testing.

• Must be at least twenty-one years of age, have had a valid drivers license for at least five years and have the ability to obtain a CDL license as necessary for contractual requirements. Must be able to successfully pass a criminal background check, a motor vehicle records check, pre-employment drug screening and functional capacities assessment. Must have ability to obtain CPR/First Aid and Defensive Driving certification.